Refund Policy – Campbell Cashflow

Effective Date: 12/08/2025

Campbell Cashflow is committed to providing high-quality cashflow coaching and education services. This Refund Policy outlines when you may be entitled to a refund and how refund requests are handled.

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1. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or resupply of services if there is a major failure in the service provided, or compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits your rights under the Australian Consumer Law.

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2. Change of Mind

We do not commonly offer refunds for change of mind once payment has been made and your booking confirmed.

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3. Cancellations

• More than 24 hours before appointment: You may cancel your booking and request a full refund, or apply the payment to a rescheduled session.

• Within 24 hours of appointment: A 50% late cancellation fee applies. The balance of your payment will be refunded.

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4. Service Cancellations (Ongoing Services)

If you wish to cancel your ongoing service:

• You must provide 30 days’ written notice.

• Your subscription or ongoing payment will be stopped at the end of the 30-day notice period.

• No partial refunds will be provided for the remaining portion of any month already paid.

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5. Rescheduled Sessions

If you reschedule your booking with at least 24 hours’ notice, your payment will be applied to the new appointment date and no additional fees will apply.

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6. How to Request a Refund

All refund requests must be made in writing to:
Email: peter@campbellcashflow.com
Subject Line: Refund Request – [Your Name]

Please include:

• Your name and contact details

• The date of your booking or service

• The reason for the refund request

• Any supporting evidence, if applicable